Last updated: 22 September 2026
Robotech Solutions Pty Ltd trading as GuardSec (“GuardSec”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you use guardsec.com.au, request a quote, buy products or use our installation and support services.
Information we collect
Depending on how you interact with us, we may collect your name, phone number, email address, billing and delivery address, account details, order and transaction information, service address, project requirements, messages you send us, and technical information such as IP address, browser details and essential cookie data.
Payment providers process card and payment information. We generally receive transaction status and records needed to complete and support your order rather than your full card details.
How we use information
We use personal information to provide quotes, products, installation and support; manage accounts, orders, payments and deliveries; communicate with you; maintain and secure the website; prevent fraud; improve our services; and meet legal, tax and record-keeping obligations.
When we disclose information
We may share information with service providers that help us operate, including payment processors, couriers, hosting and technology providers, installers and professional advisers. We may also disclose information when required by law, to protect our rights or safety, or as part of a business transaction. We do not sell personal information.
Cookies and website data
The website uses cookies and similar technologies needed for functions such as shopping carts, accounts, security and site performance. You can control cookies through your browser, although disabling essential cookies may prevent parts of the website from working.
Storage, security and overseas processing
We take reasonable technical and organisational steps to protect personal information. No internet transmission or storage system is completely secure. Some service providers may store or process information outside Australia; where applicable, we take reasonable steps to work with providers that protect the information they handle.
Retention
We keep personal information only as long as reasonably required for the purposes described above and to meet legal, accounting, warranty, dispute and security obligations. We then delete or de-identify it where practical.
Access, correction and complaints
You may ask to access or correct personal information we hold about you, or raise a privacy concern. Contact GuardSec through our contact page or call 0467 744 462. We may need to verify your identity before acting on a request.
Australian privacy law
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply, we handle personal information in accordance with those requirements.
Changes to this policy
We may update this policy when our practices or legal obligations change. The latest version will be published on this page with its updated date.